After sales service:
1. The Guarantee period is 12 months after the good passed the acceptance before shipment.
2. After warranty period or other requirements during the warranty period, the customer is required to bear the related cost.
3. It is possible to send engineers to help about the installation and adjusting.
4. Phone service is always available. And we can send engineers to help installation.
What are the raw materials used?
The main materials used in world-renowned electrical components. We can also make any custom design for you according to your needs.
How long does it usually take for me to receive the equipment?
Depends on whether you want to customization your abrasive or not, and also depends on the speed of customs clearance and logistics, but we can guarantee to ship the regular abrasive machine in less than 30 business days.
Any benefits for the abrasive machines from China?
In a word, China has a much better industry chain. There may be manufacturers of abrasive and packaging in India, Vietnam and Malaysia, but HG-Abrasive can guarantee that our prices can be on par with theirs and that our quality and service far exceed your expectations.
When can I get an engineer from you?
Contact our sales staff when you have completed the preparation conditions (water, electricity, air supply, production materials). We will send an engineer to install your machine and train your staff to use it. Usually, when you are ready, you can contact our sales staff and cooperate with us to get a visa for the engineer, who will arrive within 15 days.
What about the details of the packaging?
To ensure the integrity and safety of product packaging, main products are packed in plastic film or export plywood boxes, and auxiliary products are packed in thick cartons.
Do you provide customized services?
We can design the machine according to your requirements (material, power, size, etc.). We will also provide you with expert guidance at the same time, based on our many years of experience in the industry.
How will my machine be installed once it arrives? How much does it cost?
We'll dispatch an engineer to your facility to assess the situation, install the machine and train your staff on how to operate it. The customer pays for round-trip airfare, accommodation, and USD100/day/person.
Are you a manufacturing or a trading company?
We are a factory, and we offer factory direct prices with excellent quality and worry-free service. Please come and see us here!
What other products you trading?
We mainly have machines related to flap disc, as well as abrasive conversion machines, like jumbo roll slitter, skiving machine, belt press machine, belt slitter etc. And also the flap wheel making machine, mounted flap wheel making machine and other related machines.
What is your guarantee or warranty if we buy your machine?
We offer you a 1-5 years warranty on our high-quality machines and lifetime technical support.
Kaway Automation was established in response to market demand, with a high starting point, high quality, and high efficiency. It has a constantly replenished team of vibrant and energetic production members, as well as experienced R&D engineers. They work in coordination and cooperation, making joint efforts to present the best products to you.
Zhengzhou HG Abrasive Tech, co., Ltd is a wholly-owned subsidiary of Zhengzhou Kaway Automation Technology Co., Ltd.
Zhengzhou Kaway Automation Technology Co., Ltd. was established in 2012 and is a high-tech enterprise with independent design, research and development production, and sales of automated production equipment for abrasive tools. The company has total assets of 80 million yuan and employs 50 people. The company's business covers three major categories: coated abrasives, bonded abrasives, and production raw materials. It not only provides customers with a complete set of production equipment from production to packaging, but also offers production raw materials and production technology support.
Main products:
1.Flap Disc Production Machine, Flap Disc Labeling and Packaging Machine;
2.Flap Wheel Cutting Machine, Flap Wheel Binding Machine, Flap Wheel Binding Gluing Machine;
3.Shaft-mounted Flap Wheel Making Machine, Shaft-mounted Flap Wheel Gluing Equipment;
4.Resin Bond Cutting Wheel Production Equipment, Grinding Wheel Packaging Equipment;
5.Fiberglass Backing Production Equipment, including Punching Machine, Metal Ring Pressing Machine, and Backing Pad Sorting Machine;
6.The raw materials we produce have high performance, such as Single-component resin adhesive, Double-component resin adhesive, Fiberglass mesh, black paper and inner metal ring.
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